Last Updated: 6th September, 2024

At Perlé, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please review our Refund and Returns Policy below for all the details.

1. Returns

Eligibility for Returns:

  • Items must be returned within 14 days of receiving your order.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Items such as jewelry and accessories that are marked as final sale or non-returnable cannot be returned.

How to Initiate a Return:

  • Contact our Customer Service team at [email address] with your order number and reason for return.
  • We will provide you with return instructions and the address for sending your item(s) back.

Return Shipping:

  • Customers are responsible for paying the shipping costs for returning items.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

2. Refunds

Refund Process:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days, and the credit will automatically be applied to your original method of payment.

Non-Refundable Items:

  • Shipping costs are non-refundable.
  • Items that are damaged, used, or do not meet the above return criteria will not be eligible for a refund.

3. Exchanges

Exchanging Items:

  • If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
  • Exchanges are subject to stock availability.

4. Damaged or Defective Items

Reporting Damages:

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving your order.
  • Provide photos of the damage, your order number, and a brief description of the issue.
  • We will offer a replacement or a full refund for damaged or defective items.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done this and still haven’t received your refund, please contact us at [email address].

6. Sale Items

Sale and Clearance Items:

  • Only regular-priced items are eligible for refunds. Sale or clearance items cannot be refunded unless they are defective.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Perlé
Email: support@perle.com.ng